Personal Development

Deeper Questions: A Lesson in Listening and Empathy

One ordinary day, my daughter Gretchen sparked a thought-provoking conversation with a simple text message to me. Her inquiry was seemingly straightforward: "If the average person had to choose whether to be bored or stressed, which would they pick?" Little did I know, her question would unravel layers of introspection and self-discovery for me.

Initially, I found myself approaching her question from a narrow perspective, juxtaposing stress with relaxation and boredom with energization. Yet, Gretchen's query challenged me to reconsider these concepts in a new light. It wasn't merely about contrasting states of being; it was about understanding the underlying motivations and preferences of individuals.

In hindsight, I realize that my response missed the mark.

Instead of embracing her curiosity and delving into the heart of her inquiry, I allowed my pride to overshadow genuine connection. My knee-jerk reaction reflected more about my insecurities than it did about empathizing with her perspective.

However, Gretchen's graciousness and patience revealed the true essence of our relationship. Rather than admonishing me for my shortcomings, she offered understanding and insight into her intentions. Her revelations from the exchange shed light on the real question behind her initial inquiry.

This experience served as a profound lesson for me TOO.

It highlighted the importance of active listening and empathy in all communication. Too often, we get caught up in our narratives, failing to truly understand the underlying motivations of those around us.

Moving forward, I am committed to honing my skills in deciphering the question behind the question. Realizing that genuine connection lies in the ability to understand and empathize with others' perspectives, I aspire now to approach every interaction with an open heart and a curious mind.

In the end, it's not just about finding the right answer; it's about fostering meaningful connections built on mutual understanding and empathy. And therein lies the true essence of communication and relationships – a journey of exploration and discovery, guided by empathy and genuine curiosity.

Mastering Sustainable Change: 5 Steps for Ongoing Success

In the hustle and bustle of this time of year, with Thanksgiving last week and Christmas and the Holidays ahead, many employees in the United States find themselves approaching performance review time in their professional lives. For over-achievers especially, this period can be filled with anticipation and anxiety. Despite pouring our best efforts into our daily tasks, the outcome we get might not always align with our perceived dedication and hard work.

Achieving recognition as a top performer at your workplace can often feel difficult to achieve, which leads us to a proactive question: "What changes can I make to secure more recognition next year?" However, sustaining change is not just about momentary shifts; it requires a strategic approach for lasting transformation.

Here Is Where We Enter the 5 Steps for Ongoing Success:

  1. Crafting a Long-Term Value Proposition:

    It is crucial to recognize the lasting value of any change. This involves challenging our personal belief systems and understanding the long-term benefits of them, not just the short-term gains.

  2. Experiment with New Behaviors:

    Rather than blindly adopting new behaviors, experimenting with various options allows for more informed decisions. This prevents the need to unlearn and relearn, ensuring the chosen behavior aligns with personal goals.

  3. Embrace New Behaviors Across Diverse Settings:

    Embody and put into action these freshly adopted behaviors in a wide array of situations and environments. Sustainability thrives when new behaviors are practiced in different situations. Adapting new behaviors to diverse scenarios solidifies integration into daily routines.

  4. Establishing Relational Feedback Loops:

    Change does not occur in isolation. Seeking feedback from various relationships provides valuable insights and fosters a supportive environment for habit formation.

  5. Recognizing Milestones and Embracing Achievements:

    Celebrating milestones and acknowledging accomplishments are so important. Whether it is an individual triumph or a shared success, embracing progress significantly strengthens positive change.

Would you like to contribute more strategies for maintaining sustainable change? Feel free to share your insights or experiences in the comments below. Let's start a dialogue to nurture long-term, positive success.

The Secret to Self-Reflection

A while back, I had a conversation with a young man who was interested in applying for his first leadership role. This young soul recounted all of his accomplishments to me: bonuses earned, awards won, and recognition given to him by his organization for his outstanding performance.

As he continued to try and convince me that he was ready to take the next step, I sat back and thought, “Why is he trying to persuade me?”

The Conversation Was Quite One-Sided

As I continued to listen during the conversation, my thoughts turned and I realized that he was not trying to convince me, he was trying to convince himself. Even though he had received rewards and recognition, he knew in his heart of hearts that he was not ready for the role. His peers were being promoted all around him, and this caused him to take on their call as his own.

My role as a coach was not to judge whether he was ready or not, my role was to help him explore his reality so that he could make informed decisions about his own life. After he stopped talking, we ate in silence. A long and very uncomfortable pause ensued, and I said. “You're not ready.” My intention was not to judge him, but rather to shock his ignition and get him thinking.

He immediately became defensive. "What do you mean I am not ready?" he asked. Immediately, he launched into his list of accomplishments again. I let him go on until it seemed he was out of breath. When he finished I said, “You have all the WHAT that you need. You have all of your individual contributions. You have shown your skill and capability. I think you might be missing the HOW.”

“What Do You Mean by the How?”

When he asked me this, I turned to one of my favorite modern-day philosophers, Parker J. Palmer, who wrote, “I now know myself to be a person of weakness and strength, liability and giftedness, darkness and light. I now know that to be whole means to reject none of it, but to embrace all of it.”

My young friend was still trying to embrace all of his strengths as an individual contributor. He was still selling to himself the idea that these attributes were enough for him to lead others. He was also not being completely honest with himself or in his description of his accomplishments. He was grandstanding, and frankly, it made me uncomfortable just listening to it.

So I asked him, “Would you tell me about a time when you worked on a project that did NOT succeed?” Long silence again. I could tell he was stuck.

The thinking in his head must have been like a game of chess, calculating his next best move. He was probably thinking that if he told me about an unsuccessful project then he was admitting to failure and that he would look bad, but if he didn’t tell me anything, then he would look arrogant. I could just see the thoughts rolling around in his head like a pair of dice being shaken. I said, "You see, what Palmer is saying is that you have to know your whole self. We all have strengths and we all have weaknesses. Until you are ready to embrace your weaknesses, I don’t think you are ready to lead. Begin to think about HOW you accomplished your work, then frame your story around that.”

Self-Regard: The Ability to Respect and Accept Yourself

Self-regard essentially involves liking yourself the way you are. This competency ensures the leader has enough self-confidence that others would want to follow them. That their self-worth is balanced with enough empathy that the leader is going to be able to get through good times and bad.

Eleanor Roosevelt is famous for saying, “No one can make you feel inferior without your consent." People who have positive self-regard have a real sense of identity and work to overcome feelings of inadequacy or inferiority.

In order to lead others, you must have enough confidence to lead yourself. Then, you must have enough empathy to realize that leadership is not about your identity, but your relationships with your followers that matter. Appreciate your positive qualities, and accept your limitations. Know your strengths and weaknesses. Learn to like yourself. After all, if you don’t, why should they?

Reflection Question:

What value would it provide for you to understand your strengths, and what would it feel like for you to embrace your weaknesses?

A Surprising Thing About Coaching

Surprise is an interesting emotion. Unlike disgust, which carries a negative theme, or happiness, which emotes a positive feeling.  Surprise is an emotion that can go either way, positive or negative, and can also shift from negative to positive in the blink of an eye.

Here is an example:

“Surprise, you are getting a raise!” Unexpected and positive. How fun!

“Surprise, we are downsizing and your services are no longer needed.” Unexpected and negative. Not so much fun.

I can even recall when my wife Kim told me we were going to have our third child around over 30 years ago… ”Surprise, I am pregnant!” I think those were her words. 

“Holy Crap!” This was unexpected and I had a feeling of fear, replaced in a nanosecond by a feeling of overwhelming joy. Then, “Really, that is amazing!” followed by an unexplainable feeling of love and closeness with my spouse.

Surprise has a way of intensifying our other emotions

According to Ingred Fatell Lee, author of the book Joyful: The Surprising Power Of Ordinary Things To Create Extraordinary Happiness, the element of surprise acts like a magnifying glass for joy by giving the tiny pleasure heightened significance.

Surprise is one of the six primary emotions identified by psychologist Paul Ekman and is necessary for a human because it can quickly divert our attention from one thing to another. Surprise is a kind of warning signal to say “Hey, pay attention to this new thing, that other thing you were concentrating on needs to be unprioritized, and this new thing needs some focus.”

Surprise ranges in intensity from amazement to a mild distraction.  

I Was Surprised

I once had a conversation with a friend who was trying to get a better idea of what my coaching business was all about. “Tell me what you do again?” he asked.

“In a nutshell, I help people get an idea of what their leadership looks like,” I told him.  “By using some assessments, and interviewing people they interact with, I give them a mosaic of what their leadership looks like. I then come alongside them and help them make any changes they see in their approach.”

“And they pay you for that?” He said to me, rather surprised!  “Sounds like you get paid to be people’s friend.”

Interestingly, I had just read an interesting and quite provocative article by Christopher Shelly titled “A Friend Officiated Our Wedding And Now My Husband’s Dead.” (Isn’t that title a bit surprising?) Here is a link to the article if you are interested: A Friend Officiated Our Wedding And Now My Husband’s Dead.

To save money this couple….

  • Hired a friend to officiate their wedding. It is a disaster, but they saved money.

  • Hired a friend to cater the reception. It is a disaster, but they saved money.

  • Hired a friend to fix the transmission in their car. It is a disaster but they saved money.

  • Hired a friend to do open heart surgery on her new husband….

I think you can see where this is going.

I once heard Dave Ramsey, the author of Total Money Makeover, say, “If you own a $200 car then you can afford to try and fix it yourself. If you own a $20,000 car then you probably should have a professional work on it.”

Like this, can you coach people in your own organization? Sure you can! And I would even argue that a culture of coaching in an organization is a very positive thing.  Don’t be surprised. When you need a professional, hire one. 

How to Have a Productive Feedback Conversation

An old colleague once called me when he was having some trouble getting someone on his team to accept the feedback he was giving:

“I keep telling her that she needs to build stronger relationships with others on the team. She is just so direct that nobody wants to work with her. She is technically the most skilled person on the team but she doesn’t realize that it is ok if others do things differently than she does. It is to the point that no one wants to work with her on anything anymore. One person told me that she probably needs to approach her work with the attitude that everyone is doing their best and that we all have good intentions. Sure she is really smart, but what good is that if no one wants to be around her?”

My friend then said to me that he would try in a roundabout way to give her a positive comment, then give her the critique, and then follow this with what a good person she is.

Ever been in a space like this? Where you are trying to give someone feedback but it is like you are talking to a wall? Or maybe the person seems open and friendly, but you cannot move the conversation past your relationship.  

Maybe you had someone try some technique on you like the “feedback sandwich” I explained above, where they build you up to tear you down and then try and save the day with some meaningless positivity that is more therapeutic for them than it is for you? “Ok, just stop,” I told my friend. “Let’s talk about productive feedback and how really to have a productive conversation.”

How to Have a Productive Feedback CONVERSATION

  1. Become biased for action

  2. Consider the relationship

  3. Appreciate what is possible

Now put these action steps in the proper order for the effective feedback you need. Did you find that you had an “aha” moment as you tried to figure out the order? Reflect on your thoughts for a moment.

Perhaps you find yourself saying that feedback is all about being biased for action. After all, the reason you are giving the person feedback is so that they can have the information they need to make the changes that others see are needed. You are not having a feedback conversation for your own health or just to hear yourself talk (although it could seem that way sometimes to some people).

According to James Flaherty who writes on effective coaching conversations, these three steps all need to happen if someone is going to change a behavior, but the order they happen in is critical. For example, if you do not have a firm enough foundational relationship, getting a person to act on feedback is futile. You could pay them all the compliments in the world, but when the criticism comes, they go immediately into a protective defensive posture.

From the list of those three things to consider for productive feedback, let’s consider the most important of these three, the relationship.

Consider the relationship

In order for any feedback to resonate with the receiver, the relationship with the provider of the feedback is critical. Good interpersonal relationships have some core elements to them which are often taken for granted.

  • First, they are mutual. This means that both parties derive satisfaction from being together. This relationship cannot be forced. Even if we do not get to choose who we have on our team or the boss we work for, we have to freely decide on our own will that we are going to be in the relationship.

  • Second, the reason the relationship exists is due to some foundational core commitments. The commitments we make to each other are critical because all relationships are going to have ambiguity and misunderstanding, and without solid core commitments, it is hard to maintain a relationship.

  • Third, the relationship must contain trust and compassion. For feedback to be absorbed by the receiver, trust must be present. For trust to flourish, compassion must be present. Having compassion means that you understand me and will not abandon me when I am down.

How do you think Considering the Relationship affects productive feedback? I’d love to hear your comments below. I hope this post helps you have a productive feedback conversation the next time one arises.

Never Work a Day in Your Life: Independence Day Edition

As a leader, I suspect there might be some things you need to experience that you already know of that will help you to feel as if you will “never work a day in your life”. In honor of Independence Day tomorrow, I thought I would share some of the things that have helped me stay energized after a conference, or maybe after taking some time off, as you might this weekend. These things help me feel like my work is that much more rewarding and enjoyable.

MY LIST

  1. Exercise.

    My wife and I have been known to exercise by either going for a long bike ride or doing Orange Theory workouts. There is something about my workout that gives me energy and life. I don’t always love doing it, but I realize that I don’t like how I feel when I am not exercising regularly more than I dislike the actual exercise. So, for me, exercise has become part of what I do for energy.

  2. Diet. 

    Small meals more frequently help me a lot. Also, no junk food. Mostly fruits, vegetables, fish, lean meats, and nuts. When I eat healthy I just feel better than when I eat a bunch of processed junk. I definitely also have more energy when I am consistent with my diet.

  3. Sleep.

    7-8 hours every night is ideal for the average person. I am a believer that this one might be more important than the first two on my list. Mathew Walker, in his book, Why We Sleep,  explains that we have work policies about smoking, substance abuse, ethical behavior, injury, safety, and disease prevention, but insufficient sleep, another harmful and potentially deadly factor, is commonly tolerated and even encouraged. Too many leaders, according to Walker, mistakenly believe that overworking someone equates to better task completion and productivity.

  4. Fun. 

    This study by Barbara Plester and Ann Hutchison explored the relationship between fun and workplace engagement, and what they found out was that workplace fun offered employees a refreshing break and created positive feelings for the people about their work. If it was fun, the employee was more likely to be engaged in the work or the “flow.”

  5. Sabbath.

    Many will see this word and immediately run from it as some kind of religious icon. I don’t see Sabbath that way. The origin of the word Sabbath likely comes from Abrahamic traditions and is associated with the biblical creation story where God creates the physical world we experience in 6 days, then on the 7th day, He is said to rest. Because of this story, some will reject the idea right away. Others will make it an idol and will worship the day and miss the point entirely.

    To me, the Sabbath is when I rest and live my life differently from how I live it the rest of the week. I set it apart and rest in it. For me, it may include worship and meditation. It may include a different form of exercise, or cooking a meal I wouldn’t normally cook. It is not a set of rules or do’s and don’ts but it is an idea that the day is different. I really like what Dallas Willard is quoted as saying, “If you don’t come apart for a while, you will come apart after a while.”  

I hope you enjoyed your Sabbath if you took one this 4th of July holiday. Have a safe and Happy Independence Day tomorrow. And, get some rest!

An Effective Strategy to Stop "Awfulizing"

I can remember as a young 18-year-old driving from Peoria, Illinois where my family lived, to Des Moines, Iowa, the home of Drake University. I was a very young college student in my second year of Pharmacy school. I had decided to not take the interstate and instead to meander along the back roads through some small towns in Illinois and Iowa. The ‘66 Chevy Belair I drove I had inherited from my grandfather, was named “Old Blue” because right before it was passed down to me, he had taken it to get a $99 paint job and he chose a baby blue color.

I was only about 60 miles from home when all of a sudden Old Blue didn’t want to go any faster than 35 miles an hour. The speed limit at the time was 55 miles an hour on those highways and cars were passing me by. During those years as a “young macho driver”, this really embarrassed me. In those days, driving fast was just what we did. My memory is that speed limits seemed more like suggestions than laws. I even had a theme that I drove by: “Nobody passes Old Blue!” It wasn’t macho that I was feeling at that moment, however. It was actually something just a little short of terror. What was wrong with this car? What had I done? 

My mind starts racing:

  • Did I forget to change the oil?

  • Had I blown the engine?

  • Did I put the wrong kind of gas in the tank?

  • All of this, however, was secondary. My biggest fear was that my dad was going to kill me.

Awfulizing

I was awfulizing because my Dad was not literally going to kill me, but that real feeling came from somewhere.  It was probably because I was the first-hand witness when my brother wrecked my dad's prize Cadillac by speeding and hitting something that almost tore the transmission out of the car and we seriously thought my dad would kill him. He did not.

In reality, my dad was a really kind and loving person. He would do anything for anyone at any time. I can remember going with him to fix people’s hot water heaters after dinner on a random Saturday night or tagging along to help his friends build houses or work on their cars. Alongside this positive trait of his was a strong sense of responsibility. If he told me or my brother to do something, we had better do it. While he didn’t use the exact words, he expected it to be done with excellence. I think that gene still gets expressed in my work today. 

strategy

This is probably my first recollection of the experience of the term awfulizing. I use it now to describe when something goes wrong and the event, which normally isn’t that bad in reality, all of a sudden becomes a catastrophe in someone’s mind. 

Examples from my story include:

  • All of a sudden my car won’t go over 35mph.

  • I probably forgot to change the oil and without an oil change, the engine will blow up. When the engine blows up, I will have destroyed the car.

  • This was my grandfather’s car and a gift to me to care for. If I don’t care for this car, I will be seen as irresponsible by my dad, who I thought wanted to kill my brother for wrecking his Cadillac.

What is the strategy or the solution?

This is the point where emotion takes over from reality. This emotion can cause someone to be afraid of the wrong thing.  Can they stop this awfulizing so they can think more rationally?

Turns out, psychologists have actually studied this phenomenon. What happens is that our feeling of anxiety doesn’t have the ability to create probabilities. For example, based on the situation of my car not going over 35mph, there was probably only a 10% chance my dad would actually be very upset. And then there was also a 15% probability that I had just forgotten to change the oil. 

My brain, when my car wouldn’t go over 35mph, became very anxious. I couldn’t rationalize that there was almost no chance that the reason that this car wouldn’t go faster is that I missed an oil change. My brain associated car problems with my lack of knowledge (or memory), and created the short-term anxious feeling that can actually build and build on itself. Something small can become something quite large in our minds very quickly.

Some examples are:

  • That report that was due yesterday might have you fired if you turn it in late.

  • That bill you forgot to pay will put you in bankruptcy.

  • That customer you forgot to call will now close their account with you.

  • Forgetting to change the oil right after the 5000th mile has your engine blowing up.

So, we awfulize. We “make a mountain out of a molehill”, as my grandma used to say. Our emotions have a way of making something quite small into something quite large and neither of these are actually real.

Remedy

As it turns out, there was just a mechanical issue with the car.  As you probably have already guessed, it had nothing to do with the engine, the oil, or anything else that I was worried about. The timing chain had broken and the transmission wouldn’t shift out of second gear. It was not a big deal in reality, about a $140 dollar repair back then.

For everyone who tends to awfulize more than they want to admit, I want to introduce a couple of practical tools that I use in my executive coaching practice when my clients are in an awfulizing mode.

  1. Practice good self-care.  There is no substitute for lowering these stressful moments through prevention. Just like changing the oil in the car can keep the engine from blowing in the future, so can taking care of yourself. This self-care might not take the awfulizing away completely, but it can lessen its effects and frequency. You can practice:

    • Getting 7-8 hours of sleep.

    • Eating a balanced, nutritious diet.

    • Do some weight-bearing exercises or yoga.

    • Practice relaxing or working on deepening your spiritual practices.

  2. Implement a “stop” method. 

    • A stop method is a process that can help you get your rational thinking mind back. The first step has you stop the awfulizing and disconnect from the emotion at the moment.

    • Take a deep breath. Focus on someone else who needs your empathy.

    • Propose a question to yourself and reframe your circumstances. 

  3. Report the facts. 

    • Take the temporary feeling of anxiety that you have and report just the facts.

    • Don’t just report the inflammatory facts that you want them to be, but the real facts of the situation.

Had I known any of the strategies like the ones above, I likely could have saved myself hours of emotional turmoil. Why did it take me over 50 years to learn this? Deal with the facts as they are, try and resolve the issue at hand, and relax. Stop awfulizing. You got this!*

*I want to take time here to acknowledge something very important. There are people who have clinical anxiety and are under the care of a physician. They are not just stuck in a case of awfulizing. If that is you or someone you know, there are great mental health professionals that can help you get the relief that you need.

The Question Behind the Question

My daughter Gretchen texted me an interesting question one day that I thought would be an interesting topic for us to reflect on together here on the blog.

Her question was: “If the average person had to choose whether to be bored or stressed, which would they pick?" What I found so intriguing about this question is that I had not thought about these two things on opposite ends of a spectrum before.

The contrast I usually think about for STRESS is RELAXATION.

An example of stress vs. relaxation, not being bored vs. stressed is that being stressed is like when I am running to catch a plane that boards in 10 minutes and I am still in the security line, versus relaxation like when I am sitting by the pool with an adult beverage, reading a book that has been on my list for months.

Similarly, the opposite of being bored, to me, is being energized. Being bored is when I have a complete lack of interest in something, like when my wife wants me to sit down and watch a reality show with her. Being energized is when something brings excitement and even joy into my life, like playing golf or watching a great baseball game on TV.

But Gretchen’s question pitted running to catch a plane that is boarding while I am not at the gate against watching reality TV. To me, they are both just different kinds of pain. I was not seeing the win in the question at all. In fact, my initial thought was that Gretchen is so smart that she was trying to bait me into one of those questions that, as a dad, I wished I had my initial answer back to her once I heard what was really behind the question.

So, in a fairly typical response style, rather than answer the question, I thought that I would ask one in return. I typed, “It depends on what you mean by stress and what the last 60 days were like.” It was the best I could do at the moment. And it came off so clinical and “coach”-sounding. Why did I answer in such an egotistical way, rather than being open and curious about my daughter’s question?

why didn’t I think about her actual question behind the question?

I think my pride got the best of me. You know, my only daughter is texting me to get some of my sage wisdom and advice on something. Even as I write this I can feel myself swell up with regret. That is when I think a lot of us get caught up in our own heads. Our own high level of self-regard comes blaring though when talking to someone when we forget to have any empathy for the person who is asking the question or the question behind the question.

I wish I had asked, “Now, that is an interesting question! Why are you asking?” A much better response. Much more open. Much more curious. Much more about HER than it was about me.

I am so fortunate to have a daughter who looks past my flaws and insufficiencies and offers me grace at the moment. Rather than beating me up about lecturing her or accusing me of always being on my “emotional intelligence work game,” she said, “Thanks, Dad! A friend and I were talking about kids who have high school jobs and if it was better for them to have a job that was kind of relaxing but boring, or to have one that was stressful but went by really fast.” As I read her response, I thought, “Man I really blew that one”. The answer I gave had nothing to do with the real question.

My Life Lesson

I decided that I have to get better at this. I need to work on shedding my pride and focusing on what the person I am engaged with is really asking me. The skill for me to practice is listening to the question and remaining open and curious about what is being asked. Most of the time, I have to admit, I have no idea what is really being asked.

I need to get better at answering the question that lies behind the question. That is where the real gold is in relationships and communication.

The Secret to Self-Reflection

A while back I had a conversation with a young man who was interested in applying for his first leadership role. This young soul recounted all of his accomplishments to me: bonuses earned, awards won, and recognition given to him by his organization for his outstanding performance.

As he continued to try and convince me that he was ready to take this next step, I sat back and thought, “why is he trying to persuade me?”

The Conversation Was Quite One-Sided and Seemed Self-Aggrandizing.

As I continued to reflect during the conversation, my thoughts turned and I realized… he was not trying to convince me, he was trying to convince himself. Even though he had received rewards and recognition, he knew in his heart of hearts that he was not ready. His peers were being promoted around him, and this caused him to take on their call as his own.

My role as a coach was not to judge whether he was ready, my role was to help him explore his reality so that he could make informed decisions about his own life. After he stopped talking, we ate in silence. A long and very uncomfortable pause ensued, and I could tell he was starting to get uncomfortable. “You're not ready,” I said. My intention was not to judge him, but rather to shock his ignition and get him thinking.

He immediately became defensive. "What do you mean I am not ready?" he said. Immediately, he launched into his list of accomplishments once again. I let him go on until it seemed he was out of breath. When he finished I said, “You have all the WHAT you need. You have all of your individual contributions. You have shown your skill and capability. I think you might be missing the HOW.”

“What Do You Mean by the How?” He Asked.

I turned to one of my favorite modern-day philosophers, Parker J. Palmer, who wrote, “I now know myself to be a person of weakness and strength, liability and giftedness, darkness and light. I now know that to be whole means to reject none of it, but to embrace all of it.”

My young friend was still trying to embrace all of his strengths as an individual contributor. He was still selling to himself the idea that these attributes were enough for him to lead others.

He was also not being completely honest with himself or in his description of his accomplishments. He was grandstanding, and frankly, it made me uncomfortable just listening to it.

So I asked him, “Would you tell me about a time when you worked on a project that did not succeed?” Long silence again. I could tell he was stuck.

The thinking in his head must have been like a game of chess, calculating his next best move: “If I tell him about an unsuccessful project then I admit failure and that looks bad, but if I don’t tell him anything then I look arrogant and that looks bad, too.” I could see the thoughts rolling around in his head like a pair of dice being shaken just before being jettisoned in a game of Craps. I interjected, "You see, what Palmer is saying is that you have to know your whole self. We all have strengths and we all have weaknesses. Until you are ready to embrace your weaknesses, I don’t think you are ready to lead. Begin to think about HOW you accomplished your work, then frame your story around that.”

My Morning Reflection

Many of you know that I try to spend my mornings in quiet reflection and meditation prior to starting my day. Many days I will do some type of scripture reading to accompany this reflection. I love it when the topic of my reflection shows up later in my day. The day of the above conversation was such a day.

Prior to my talk with this young leader, my quiet meditation had been on the story of Moses. When I think of Moses, I cannot help but think of the Charleston Heston caricature in the movie The 10 Commandments. In my mental picture, Moses is standing on the rock, staff held overhead, as the wind and clouds swirl around him and the Red Sea in front of him splits open like a zipper separating two sides of a jacket. Powerful, in control, strong, mighty….Moses.

However, my study that morning showed a different side of the biblical character. God is having a conversation with Moses trying to convince him that he is the guy to lead the Hebrew people out of slavery. Moses, who had been raised as the son of an Egyptian Pharaoh, felt self-righteous enough as a young man to kill an Egyptian and vindicate a fellow Hebrew. Rather than face the conflict of what he had done, he ran from that life to be a shepherd - a bit of a nomad in the wilderness. Forty years later, Moses encounters God in a burning bush. God says he wants Moses to go and lead the Hebrew people out of Egypt. Moses’s reply is so classic, “Who am I?"

According to Dr. Ken Boa, this question revealed a radical change in Moses, from radical impulsive youth to a middle-aged man feeling inadequate for the task. Moses had come to grips with the totality of his humanity, from knowledge of his strengths to understanding the depth of his weakness.

This level of self-knowledge is what Palmer calls “embracing one's wholeness." It is this wholeness that allows a leader to balance their strengths and weaknesses, their confidence and self-assurance, along with empathy and compassion.

Self-Regard: The Ability to Respect and Accept Yourself.

Essentially, self-regard involves liking yourself the way you are. This competency ensures the leader has enough self-confidence that others would want to follow. That his/her self-worth is balanced with enough empathy that the leader is going to be able to get through good times and bad.

Eleanor Roosevelt is famous for saying, “No one can make you feel inferior without your consent." People who have positive self-regard have a real sense of identity and work to overcome feelings of inadequacy or inferiority.

In order to lead others, you must have enough confidence to lead yourself. Then, you must have enough empathy to realize that leadership is not about your identity, but your relationships with your followers that matter.

Appreciate your positive qualities, and accept your limitations. Know your strengths and weaknesses. Learn to like yourself, “warts and all.” After all, if you don’t, why should they?

Reflection Question: What value would it provide for you to understand your strengths, and what would it feel like for you to embrace your weaknesses?

Happy Memorial Day 2022

A memorial is an object which serves as a remembrance focusing us on something from our past, either personal or historical.

Oftentimes this object is physical, such as a flag, a piece of stone, or a shape like a cross or a star. The physical object serves as a trigger for us to stop, even if just for a moment, to remember. This object interrupts our thinking and causes us to momentarily think of something different.

Sometimes the object is a day. Like today, for instance. Where we pause from our regular flow of activity and do something different.

Memorials take us out of our routine and cause us to do things differently.

If we just keep on doing what we have always done, then the memorial really is not having much of an effect on us.

Today, can we all just slow down a bit and think? Maybe think about something from your past. Maybe think about an interaction you had with someone, and how good it was. Or, if it was not so good, what could you have done differently to make it better?

I think this is the real challenge of memorials, exemplified in the United States as Memorial Day. Are we willing to stop and really examine ourselves and how we are behaving?

It is easy to see how others are impacting us. It is much harder to see the impact we are having on those around us. Yet this is the real purpose of memorials.

My wife spoke with a friend not too long ago. The friend was recalling an encounter she had with another old friend, let’s call her Sally. As the story goes, the conversation between these two friends drifted to the topic of COVID vaccinations. My wife’s friend is a Physician’s Assistant and believes in COVID vaccinations, and has taken the vaccines. Sally, however, had an opposite view...such an opposite view that Sally said to my wife’s friend, “I guess this means that we can not be friends.”

What has this world come to?

Have we really lost the ability to think critically?

What I mean by critical thinking is the ability to challenge our own points of view. Assuming that what our particular news stream is feeding us is absolute truth...to the point we would abandon friendships. Have we really lost the ability to empathize with others to the point that we don’t care at all to see things from their point of view? Have we become so lazy that we are unwilling to do the work to understand where someone else might be coming from?

One of the things that really makes the United States stand out in this world is our ability to speak freely. I actually think as a country we are pretty good at this. But, we need to work on listening.

Why not ask some curious questions to others about why they think what they think rather than just rudely assuming if they have an opposite view from you that they are wrong? At the end of the day, no one says you have to agree, but at least you will have a better understanding of where they are coming from.

Memorials serve as guideposts for behaviors, personally and for society. These objects really are a time for us to step back and reflect on who we are and where we are headed. They give us an opportunity to remember all the good and all the bad and to put perspective on each of these.

My hope for you this Memorial Day is that you have the ability to pause and reflect. In this reflection, if someone has an opposing view to yours, I hope you will spend the time to be curious about where they are coming from, rather than having that knee-jerk reaction to defend your position.

Perhaps the real work here is to just listen and be curious without having to even share your point of view. Let's all work this Memorial Day on our listening skills, rather than sharing our opinions.

May we demonstrate the ability to understand the other person's perspective before we automatically go to war with them over something. May God help us all as we try and find some kindness, compassion, and understanding in our approach to our fellow man.

Happy Memorial Day!

Reacting vs. Humble Inquiry

Sometimes, I feel like I have just been talked AT.  No dialogue. No asking my perspective. One descriptor said that it feels like their boss has come into their office and said, “Do this, think this way, shut up, and go there!" There is a lot of talking AT people going on these days. No one seems to be listening.

It feels like no one has any time to listen to anyone anymore at all. We have all become experts in our own minds over the past couple of years on mRNA technology, vaccines, statistical curve flattening, etc…even though very few of us have even taken a calculus class to know what flattening a curve really means...or is it statistics?

If you are not sure, then I have made my point!  We read one article from the Washington Post written by a journalist whose editor is politically tied to a party and we count that article as completely factual. So, there is not much thinking going on these days either. Just a whole lot of people running around REACTING..

I Get it. Sort of.

At the end of our block when I was 10 years old,  there was this old house that was probably built in the early 1900s. It had been condemned by the health department with a clear sign posted on the door: DANGER KEEP OUT: BUILDING CONDEMNED.

All the kids in the neighborhood had been told by their parents to not go near that house. My dad was a construction guy and he sat me down and told me about the rusty nails that would be sticking out of the floorboards, and how the front porch was unsettled to the point it could collapse at any moment. He also seemed to be concerned that rats or some other wild animal could have taken up residence inside, as the house was nestled up against a heavily wooded area.  

At one time,  I bet this house was pretty cool. Probably the talk of the town, two stories with a pillar-supported front porch. It was about 1/2 mile from the Illinois River and sat up high enough on the hill that on a clear day you could easily see the river and likely all the way across.

But time had taken its toll on the place. We had lived in the neighborhood for three years and my grandparents had lived there for at least 20. My grandad couldn’t remember the last time someone lived in the home. No one knew for sure who owned it. The entire place was a real mystery.

But for us kids in the neighborhood, the house was one thing… haunted. That meant it was ripe for exploring as soon as one of us in the group mustered up enough courage to suggest we go poke around and see what might be inside. That kid was named Bobby.  He wasn’t a real leader for the group unless it was for things that were sure to get us all in trouble, in which case Bobby was pretty good at that. It might have been Bobby’s idea, but you really can’t blame a group of ten-year-old boys for just wanting an adventure on an otherwise hot, boring summer day, can you? What? You don’t think it is a good idea either?

Well neither did my mom nor my dad. I got two doses of the lecture on that day after my mom got the call from a man named Mr. Thompson. And then again after my dad got home and my mom told him about the phone call with Mr. Thompson. 

Reacting

Boy, could my mom lecture. This one went about half an hour from what I recall, complete with volume, tone, and pitch as she explained to me the dangers of our exploration. She mentioned words like tetanus and trespassing, neither of which would have meant anything at all to me even if they were delivered without volume, tone, or pitch. We didn’t have internet then, so I couldn’t quickly look it up to see what tetanus meant, I just had to take mom’s word for it. She was the expert. What she decided was true…and was what we went with. If this lecture was a court of law, mom was both the prosecutor and the judge. Where was Bobby when I needed him?

And the verdict…Guilty! (Before I even had the chance to take the stand.)

Mr. Thompson was a truck driver who just happened to be home that day between hauls and saw us poking around. He called all our parents. Mr. Thompson was an otherwise nice guy, a bit nosey perhaps, but a nice guy. However, in my case, he was an eyewitness. I was doomed. His credibility was impeccable. 

Of course, I denied it, but I have to give mom credit. As a prosecutor she was good. “Why would Mr. Thompson lie about that…why would he even care if it was not true?”I had no response. I thought about attacking Mr. Thompson’s character. Probably good impulse control at that point. Had I said anything at that point it would have for sure been held against me.

The penalty…Grounded! Crap. Grounding was the worst.

“Mom, couldn’t you just beat me?” (This was a legitimate form of punishment 50 years ago!) My logic was that although a beating would hurt, it would end, and then it was over. Grounding a 10-year-old boy was painful torture meant for thieves and murderers.  Really what that meant was that I was home and in the house when dad got home. Crap. Beating and grounding. That is not fair or just. 

The thing was, from my perspective, no one seemed to care about me. I swear the only thing my parents cared about was what the neighbors might think if they saw me in that old house. Or what if the police came…what then? I could have gotten arrested. Worse yet, the neighbors would see the police in our driveway. I think my mom would have rather me just be arrested.

Not to mention all the potential health risks or physical danger if something happened like the roof collapsing on me. I can still hear Dad saying "You know the pillars that support the weight of that roof could just collapse and then you would be crushed?”

You have to know one thing. I really love my parents. My dad has been gone for over 20 years now and I miss him a lot. What I wouldn’t give to get a lecture on how to best protect myself from the dangers that lurk around every corner. Most of the time my mom and dad were actually pretty good listeners…except when they reacted with angry or scared emotions.

Humble Inquiry

There are a lot of people running around right now angry and scared.

People are angry that they still have to come to work at the office, while others work from home.

People who had to furlough are scared because they have house payments, car payments, insurance payments, and utility payments, and they had no margin in their lives even when they had full incomes. 

When people are scared or angry they can get all kinds of emotionally unsettled. I really love the concept Edgar Schein wrote about a number of years ago called Humble Inquiry. If you are a regular blog reader you will know this book is a favorite of mine. The subtitle is what is really brilliant: “The Gentle Art of Asking Instead of Telling.”

When people get all fired up angry or scared they stop thinking and just start reacting. As a leader, you need good impulse control and not to react back at them at that moment.  What I coach leaders to do in this instance is to practice some “humble inquiry” vs. reacting.

  1. Minimize your own preconceptions. You are about to get curious about someone who is scared. Clear your mind and shift from judging to observing. 

  2. Keep your questions for them open-ended. You want to explore with the scared person what is it that is really scaring them. 

  3. Practice giving up control of the conversation. You are not trying to lead them anywhere specific. You are there to just help them process what they are experiencing.

What might it be like if we all just got a little more curious about where folks are coming from these days? They may not ever tell you the real reason they are scared, but they will remember you as an excellent listener, if you practice some humble inquiry vs. reacting.

5 Ways to Work With a Difficult Boss

I got a call last week from an old friend. After we exchanged some pleasantries about our families, the reason for his call came quickly.

“Hey Scott, I have been reading your leadership blog for several years now and I was wondering if I could ask you a question. We just did a reorganization at work and I got a new boss. I connected well with my previous supervisor but this new one is off to a rocky start. Wondering if you have any tips?”

After asking if my friend had experienced rough starts with other supervisors in the past, and getting a “not really” response, I started thinking about how it feels to work with difficult people.  

The first thing that clients I have had in the past want me to focus on is changing the other person, in this case, my old friend’s boss. Since I am not working with the old friend’s new boss, the odds of me invoking any kind of advice to change that person is slim to none. 

What we can work on, however, is how my old friend is responding to his new boss. Here are the things we talked about that day:

5 Ways to Work With a Difficult Boss

  1. Maintain Long-term Focus: It is so easy for us to get caught up in the emotion of the moment. All of the frustration and anxiety that can come from a new relationship can seem paralyzing. Keep in mind that the supervisor you had prior to this one took time for the relationship to develop. Even if it started off on a good foot, relationships take time to evolve. So if this relationship gets off to a rocky start make sure to keep a long-term perspective. When I asked how long my friend had worked for the previous manager he said about 2 years, which is about how long he has worked for anyone over the last 20 years at the company. Supervisors tend to be temporary, and very few work relationships last forever. 

  2. Find and Convey the Good: When we have irregular people in our lives (those that are hard for us to connect with), it is really easy for us to focus on all the negative things. Focusing on the negative does one thing, it forces us to only look at all the bad. A simple recognition of what is not going so well is ok and something to process with a coach or trusted advisor. But dwelling on what is negative is not helpful in the long run. So make a list of all the positive things the new boss is bringing to the table and do the best you can to focus on those. 

  3. Have a Spirit of Acceptance. There are many reasons that a relationship with a boss might get off to a rocky start. Very rarely, the reason is that the boss is innately evil. While I always want to give space in a relationship for moral hazard, most of the time the new boss just wants to win, maybe they have been told to shake things up, or they have strong preferences based on their past experiences. Whatever the reason is for how the new boss is behaving, as long as it is not immoral or illegal, you can try to approach them with a spirit of accepting them for who they are…warts and all. I try to keep in mind that the new boss is checking me out as well and I might have a few warts myself.  Sometimes all a boss needs from us is to connect with them without judgment.

  4. Set some clear boundaries for yourself. It is very true that you might not be able to control or change the other person but you can always control your own actions. According to John Townsend in his book The Hiding Dilemma, “People with healthy boundaries can say yes to the good and no to the bad.” The person who is saying yes to someone else’s demands out of fear is setting themselves up for failure. Plan what you can say yes to and what crosses the line in your mind that you must say no.  Resist the temptation to just say yes to try and please them or get on their good side. As you plan your boundaries, keep in mind what you are willing to do in certain situations and what you are not willing to do.

  5. Stay Open and Curious. If a relationship is tense from the start, our natural inclination is to protect ourselves and fight. None of us wants to get hurt in a relationship or get sideways with a boss especially if we really enjoy our work. According to Edgar Schein, if you practice “Humble Inquiry” you will stimulate more truth-telling and collaboration.  By staying humble in your own character and curious about what might be going on you can stay out of judgment and see more clearly what the boss is all about.

Your Development

From time to time we are all going to work with people, who are for whatever reason, tough for us to process. Here is a case study for you to write about yourself to help you see how you might strive to improve the relationship. Remember you are the one sensing the tension. You are the one who may have to flex and find a new approach.

  • Think about a conversation or situation with a boss that went very well.

  • Now think about a situation or conversation with a boss that did not go well.

  • Compare your Thinking, Feelings, and Behavior in each circumstance. Use the chart below to guide your thoughts:

As you study the chart above, what are you learning about yourself and your approach to working with people who are more difficult for you to relate to?

Would You Choose Wisdom?

In last week's post, I mentioned an opportunity that King Solomon was presented with as a leader. If you missed it, you can read that post here. In short, the story from the book of Ecclesiastes describes how God shows up in Solomon's dream and tells him to ask for any one thing and God will give it to him.

Fully acknowledging this is happening to Solomon in a dream, I find the story to be one of gripping drama, and the choice that King Solomon was faced with is fascinating. Here is a quick recap:

God shows up to a sleeping Solomon and says, “Ask for anything and I will give it to you.”

I think Solomon has to be thinking along the lines of: 

This is cool! I have to get this one right! This is big. Maybe I should create a list of options…”

  • I need a new chariot

  • My marriage isn't going so great

  • I have just seen the doctor and the news wasn't so good

  • My kids have lost all respect for me

  • My kingdom has a history of revolting against its leadership

  • I have enemies on every side of my land

  • My army is a lot smaller compared to all my enemies

  • My land is prone to drought, and there are a lot of people to feed

Let’s stop there for a moment and put ourselves in Solomon's place. Pretend that God, who by definition is all-knowing, all-powerful, is always everywhere, and can do whatever is desired, is saying to you, "Ask me for anything and I will give it to you."

While you ruminate on that question, I have some additional thoughts for you to ponder.

Why Wisdom?

As you consider King Solomon’s list of options, you can begin to understand the gravity of the question he faced. I am sure as you are thinking about your own request of God, you might be thinking, “This IS big.

It is very big. Especially if you are a leader. And most of you who read this lead others. 

Some of you lead organizations, others of you lead teams, others lead churches, and some of you have the responsibility of a family. No matter what your leadership level is, this can be a difficult question to answer, "If I could have one thing in my life, what would it be?"

I think somehow Solomon must have realized that how he answered this question would likely impact the rest of his life on earth and maybe even impact him beyond his earthly life. I don't mean to over dramatize the point,...but how can I not?

I can almost feel the tension Solomon may have had in his dream..."Think, think! before God changes his mind, what should I ask for?"

It is possible that Solomon wasn’t quite as confused as I am  while contemplating that question. Perhaps Solomon was a more reflective leader and had read a lot of blog posts on leadership, so he had spent some time thinking about questions like this. Or maybe he even worked with an Executive Coach who asked him similar questions to prepare him for this very moment. Who knows?

What we do know is that no matter the level of drama associated with the decision, Solomon asks for wisdom.

On the surface, this is a curious choice. 

Most of us have  some concept of what wisdom is, but if we are honest, it is not something we think as much about these days. Prior to reading these recent blog posts, when was the last time you even thought about the concept of wisdom?

While there is not one agreed-upon definition for wisdom in any of the scholarly leadership literature I have read, I do think there are some thoughts that are quite insightful as we begin our thinking about this important leadership attribute:

Most perspectives on wisdom view it as an expert knowledge system that concerns the fundamental pragmatics of life. (Baltes)

  • Another perspective is that wisdom is a skillful application of the practical truth to ordinary facets of life that extend beyond information and knowledge. (Dr. Ken Boa)

  • Yet another view is that wisdom is perceived as exhibiting two categories of attributes: exceptional understanding and attributes of judgment and communication. (Holiday 7 Chandler)

  • Wisdom is a capacity to put into action the most appropriate behavior by considering what is known and what does the most good. (Rowley)

  • Recently an affective component to wisdom has been added that includes Emotional Management as a key to leaders being able to display wisdom.

Is there anything we can glean from these 5 perspectives that might inform us on how we see wisdom? It entails some level of expertise:

  • The skillful application of practical truth

  • Often what is needed is beyond our own level of information and knowledge

  • Leaders are faced everyday with not only what needs to be decided and communicated, but HOW this needs to be done

  • Some level of emotional management and tolerance of stress is indicated for good judgment and decision-making

  • As leaders, our judgments impact not only ourselves but many others in our organizations.

So, why wisdom? 

Why then as a leader did Solomon choose wisdom over anything else?

Perhaps there are two reasons, one a bit self-centered and the other focused on more of a greater good:

  1. My dissertation chair, Dr. Very Ludden, was famous for saying that leaders require wisdom in decision-making to avoid taking foolish actions. No one wants to look foolish. No leader I know wants to take their team down a path of wasteful folly.

  2. A leader's actions are all about the sound judgment that without wisdom, are filled with distractions and temptations.

I think that somehow, Solomon had the ability to look at his list of options and see a connection. Solomon had many problems and issues he faced. Some personal, some organizational, some from external forces. I think Solomon knew that what he needed was an attribute that would help him across all facets of his life.

He knew that it was wisdom that would give him the ability to help reconcile his need to be seen as a leader by others with the external needs of creating followership by those in his kingdom and respect from those outside his kingdom.

How about you? Now that you have had some time to reflect on the question, what would you ask for if you could have just one thing? 

Success? Power? Influence? Riches? Love? Respect?

Wisdom?

I hope you will ponder this question for yourself. And, as long as you are pondering, why not ask? You never know what might happen…

That One Thing That Seems to Be Missing From Your Backpack

Yesterday I hosted a Facebook Watch Party and had a really great time interviewing Dr. Tim Gardner, author of the book The Backpack. If you missed that video on Facebook, you can click here and take a peek. Tim and I had a really cool discussion about how leaders can improve their self-awareness.

The Backpack is a book about how self-aware you are when you interact with others. I think most of us see self-awareness from the perspective of how we see ourselves. But this really misses the point about what the construct of self-awareness is all about.

The thing that people seem to get wrong about self-awareness is not how you see yourself, but rather how others are experiencing you!

Think about that statement for a minute.

When is the last time you walked away from a meeting and thought, “I wonder how that person just experienced me?”

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A Story About Self-awareness

I had a coaching client years ago who led a sales and marketing organization. Really bright guy. Very strategic and an excellent implementer as well. He was articulate and fun. People on his team and his peers really appreciated the value he brought to the organization. In fact, I remember a quote from his interview 360 that I did, “…he makes us all better by being on the team.”  I mean, who among us doesn’t want something like that said about us?

But there was one thing about him that almost every one of his peers made a comment on when I interviewed them. A self-awareness thing, really. Some of his peers called it a “lack of executive presence.”

When his team was making a presentation to a more senior leader, and that senior leader would ask a controversial question or see the situation differently than the team was presenting, he would acquiesce to the leader. When I probed his peers on this, none of them could really give me a time where he put a stick in the ground to move the idea forward. 

When he and I read the 360, his rationale (his level of self-awareness) was that this was intentional on his part. He told me he was very aware of this and his strategy was to listen to the senior leader and then come back another day to advance his cause.  

Seemed logical.

Except this is not how other people were experiencing this behavior. What he saw as a strategic strength, others experienced as conflict avoidance. 

In this little example, the leader was very self-aware and even intentional with his action to the point he saw it as a strategic advantage. The point about self-awareness is not only is it how aware you are of how you are showing up but how aware are you of how others are experiencing you.

THREE STEPS TO BE MORE SELF-AWARE

  1. Slow Down Your Routine

    Routines make things we used to have to think about become unconscious. This distinction is what Daniel Kahneman, in his book Thinking Fast and Slow, describes as making System 1 thinking become System 2. System 1 thinking is that automatic unconscious thinking we all do that makes things routine. It is your gut feeling. It is how you have successfully shown up in the past. In the above story, it is the guy seeing conflict as living to fight another day. System 2 thinking is being conscious of what we are doing. It is taking your “gut” feelings and putting some rational thought behind them. It is slowing down enough to notice not only how you are showing up but also being able to realize how others are experiencing you.

  2. Challenge Your Status Quo

    Are the behaviors that have made you successful in the past going to get you where you want to be in the future? Mix it up a bit and learn. This will give you new insights and recognitions, helping you to slow down and think more about what you are doing. As you are ending a meeting or a conversation with someone, become more cognizant of how you are ending. Research shows us that how we begin and how we finish interactions with people tend to be how they remember us. As you begin your meeting with the person, remind yourself to do more listening rather than talking. Or perhaps end your next meeting with a conscious smile, leaving them with a positive feeling about being with you.

  3. Find a Friend/Coach/Mentor

    We all need feedback. To ensure that you understand how people are experiencing you, ask them. Having a true friend, coach, or mentor who will really tell you the way it is can be a great place to get helpful feedback. Not that person who always takes your side or tells you what you want to hear. You need someone who can help you move from seeing to recognizing, then help you experiment with new behaviors so that you know what to practice.

My hope for you is a leader is that you become more self-aware so that you can have an inspirational impact on those you lead.

EXERCISE FOR SKILL ENHANCEMENT

Here is an exercise I have used with my clients from time to time to create more self-awareness. To do this you will need a blank sheet of paper and a pen or pencil.  

Divide the page into the following five columns: Stop, Do Less, Continue, Do More, Start.  

In each column write down one thing that you want to do to work on your self-awareness.

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Next, identify one thing others have given you feedback on the past that you want to be more aware of. As an example, think about the person I described above who always would acquiesce to the leader. I have put an example in the chart below on this so you get an idea of how it might work for you.

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